Terms and Conditions

Last updated: July 2026

These Terms and Conditions apply to the website operated by The Perfect Nursery Company Ltd (Company number: 15940647).

Throughout these Terms, “we”, “us” and “our” refer to The Perfect Nursery Company Ltd.

By using our website or placing an order, you agree to be bound by these Terms and Conditions, along with our Delivery Information, Returns & Refunds Policy, and Privacy Policy.

If you do not agree, you should not use our website.

1. About Us

We are a UK-based retailer specialising in nursery furniture, children’s beds, and nursery accessories.

Our website is hosted by Shopify Inc, which provides the ecommerce platform used to sell our products.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding contract
• You will use the website only for lawful purposes
• You will comply with all applicable laws and regulations

3. Contract Formation

When you place an order, you are making an offer to purchase goods.

A contract is formed only when:

• We confirm dispatch, or
• We begin processing your order for delivery

We reserve the right to refuse or cancel orders for reasonable grounds including suspected fraud, pricing errors, or stock availability issues.

4. Products and Availability

All products are subject to availability.

We may:

• Update or discontinue products at any time
• Limit quantities per order or customer
• Refuse orders suspected to be for resale or commercial misuse

Product descriptions and images are provided as accurately as possible but may vary slightly due to manufacturing or supplier differences.

5. Pricing

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to:

• Change prices without notice
• Correct pricing errors
• Cancel orders affected by obvious pricing mistakes

If a pricing error occurs, we will contact you before proceeding.

6. Delivery

Delivery is governed by our separate Delivery Information page, which forms part of these Terms.

We use a combination of:

• Courier services for small items
• Specialist furniture delivery partners (2-man delivery services)
• Direct supplier dispatch (dropshipping model)

Delivery times are estimates unless explicitly guaranteed.

7. Delivery Risk and Responsibility

Once goods are delivered to the address provided at checkout:

• Risk of loss or damage transfers to you

It is your responsibility to:

• Ensure correct delivery details are provided
• Be available to receive delivery when scheduled
• Ensure access is suitable for large furniture deliveries where applicable

We are not responsible for failed deliveries caused by incorrect details or customer unavailability.

8. Supplier Direct Orders

Some products are shipped directly from manufacturers or suppliers, including but not limited to brands such as Babymore, Kids Avenue, and Julian Bowen.

For these orders:

• Delivery lead times are estimates provided at point of sale
• We are not responsible for delays outside our reasonable control
• Dispatch is managed directly by the supplier

9. Returns and Refunds

All returns are strictly governed by our Returns & Refunds Policy.

By placing an order, you acknowledge and agree to the conditions set out in that policy, including:

• Return eligibility rules
• Condition requirements
• Applicable deductions
• Collection charges where applicable

10. Faulty or Damaged Goods

We comply fully with the Consumer Rights Act 2015.

If goods are faulty or damaged upon delivery, you are entitled to a repair, replacement, or refund depending on the circumstances.

You must notify us within a reasonable time of receiving the goods.

We may require photographic evidence to assess claims.

11. Statutory Rights

Nothing in these Terms affects your statutory rights under UK law, including rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Where there is any conflict between these Terms and your statutory rights, your statutory rights will prevail.

12. Order Refusal and Cancellation

We reserve the right to refuse or cancel orders where:

• Fraud or suspicious activity is identified
• Stock or pricing errors occur
• Abuse of returns, chargebacks, or policies is suspected
• Orders appear to be for resale purposes

We may restrict future orders from accounts that misuse our services.

13. Failed or Missed Deliveries

Where a delivery is missed, refused, or cannot be completed due to customer circumstances, additional charges may apply for:

• Re-delivery
• Storage
• Re-scheduling

These charges are imposed by logistics providers and will be communicated before re-delivery is arranged.

14. Force Majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including:

• Courier delays or disruptions
• Supplier or manufacturing delays
• Industrial action or strikes
• Severe weather
• Transport or logistics failures
• System or platform outages

We will always aim to minimise disruption where possible.

15. Prohibited Use

You agree not to use this website:

• For unlawful purposes
• To commit fraud or misrepresentation
• To interfere with website security or performance
• To copy or exploit website content without permission
• To scrape or harvest data

We reserve the right to suspend or terminate access for breaches.

16. Intellectual Property

All content on this website, including text, images, branding, and product listings, is owned by or licensed to The Perfect Nursery Company Ltd.

You may not reproduce or use this content without written permission.

17. Limitation of Liability

We are not liable for:

• Indirect or consequential losses
• Loss of profits or revenue
• Delays outside our control
• Use of products in ways not intended or instructed

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

18. Indemnity

You agree to indemnify The Perfect Nursery Company Ltd against any claims, losses, or damages arising from:

• Your misuse of the website
• Breach of these Terms
• Violation of applicable law

19. Third-Party Services

We use third-party providers including payment processors, couriers, logistics partners, and software platforms.

We are not responsible for third-party service failures outside our control.

20. Changes to These Terms

We may update these Terms at any time.

The latest version will always be posted on this page.

Continued use of the website constitutes acceptance of any updated Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact Information

The Perfect Nursery Company Ltd
Company number: 15940647
Email: info@theperfectnurserycompany.com